Refund policy

At Noor e ilham , we are committed to delivering quality products. However, we offer exchanges only in limited circumstances as outlined below.

EXCHANGE POLICY

We allow product exchange only if there is a clear manufacturing defect, such as:

  • Incorrect item received

  • Damaged item upon arrival

  • Major stitching or fabric issue

Conditions for exchange:

  • Contact us within 2 days of receiving your order

  • Item must be unused, unwashed, and in original packaging with all tags attached

  • You must provide clear photo/video evidence of the defect

NO EXCHANGE OR RETURN IN THESE CASES

Please note that we do not offer any exchange or return in the following situations:

  • Change of mind after purchase

  • Personal preference (e.g., “didn’t like the item”, “not as expected”, etc.)

  • Minor color differences due to lighting or screen display

  • Wrong size ordered by the customer (please check the size chart carefully before ordering)

HOW TO REQUEST AN EXCHANGE

If your product has a valid manufacturing issue, please contact us within 2 days of delivery:

📧 Email: Nooreilhamcreations@gmail.com
📞 Phone: 03709985961

Our team will assess your request and assist you with the exchange process.